General Returns & Exchange Policy

Returns or exchanges on items eligible for refunds are accepted within 14 days of receipt and refunded to the original payment method. Items must be unworn with all original tags. To return an item follow the directions below:

U.S. Returns

Email support@lamayim.com. Use the subject line “Order #, Order Return.” In the email, please clarify which item you would like to return and the reason you are returning it. We will then send you a pre-paid shipping label via email. Print the pre-paid shipping label, affix it to your package and take the package to a drop-off location as instructed. Items that are damaged when we receive them will not be eligible for refund.

Third-Party Returns

Purchases made from third-party retail locations or online stores other than lamayim.com may not be returned to LAMAYIM. Such purchases are subject to said the selling party’s return and exchange policies and procedures.

Refunds

Items returned after 14 days of receipt are not eligible for refunds.

Exchanges

Email suport@lamayim.com. Include both your order number and the item you are exchanging and we will send you a return label. Once the item has been sent, we will send out the exchange.

Receiving a Refund

A refund will be issued once we have received your returned items and approved the refund according to our return policies, as stated herein and which may be revised at any time pursuant to the Terms and Conditions hereof. Any items that are damaged when we receive them are not eligible for refund. Any amounts refunded will not include shipping or restocking charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the product price minus the cost of a return label fee if applicable. Please note that credit card refunds may take up to 10 business days or more for your bank to complete, depending on their processing times.